Today’s small businesses use extensive information technology to function successfully – yet data released from IBM Information On Demand suggests that 91% of Chief Executive Officers (CEOs) believe they need to restructure the way their organisations work.

The IBM team notes that the systems we use within our office environments may hold a great deal of data, yet are not used to produce so-called ‘cross-enterprise information’ – for example, relating to the assessment

… Continue

With the inexorable rise of Facebook and Twitter, there’s never been a time when the voice of the world could be heard either so easily or so audibly. The thoughts and actions of millions can now be broadcast instantaneously around the globe, which has major implications for businesses with an eye on managing everything from reputation through to customer service. Those firms that can get a grip on what others are saying about them and react to it in real time, stand a much greater… Continue

Nice quick article from Stefan Töpfer from The Small Business Blog about finding inspiration for that next great idea. You can check out the original article here.

Every successful business starts with an idea. If you
haven’t been immediately s… Continue

In a challenging economy where growth is hard to achieve customer service has never been more important to business success. Whether you’re an entrepreneur or the CEO of a large corporation, putting your customers at the heart of what you do is essential if you want to build trust, create brand loyalty and improve revenue.

The High Price of Poor Customer Service
Delivering perfect service, every time, is a challenge for any business, but it is one well worth striving to m

… Continue

Mike Harling, director of the State of Georgia’s U.K. & Ireland office, explains how companies need not abandon their ambitions for international expansion in the face of a global economic downturn.

For many successful U.K. businesses, international expansion marks the logical next step in their bid for sustained growth and competitive advantage. However, in the current economic climate, U.K. companies are understandably cautious about venturing into new te… Continue